Fulfillment Policy

Thank you for shopping with us at Promosapien Solutions. We take pride in delivering high-quality merchandise and a smooth customer experience. Please review our fulfillment policy below.

Order Processing

All orders are processed within 14-21 business days from the date of purchase. During peak seasons or promotional periods, processing times may be extended. Orders are not processed or shipped on weekends or holidays.

Shipping & Delivery

Once processed, orders are shipped via USPS, UPS, FedEx, or Courier (local) and typically arrive within 3–7 business days (U.S. domestic orders). Shipping times may vary based on location, carrier delays, or unforeseen circumstances.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Custom & Pre-Order Items

For custom or made-to-order merchandise, please allow up to 2–3 weeks for production before shipping. Pre-order items will ship according to the estimated delivery date specified on the product page.

Shipping Rates

Shipping rates are calculated at checkout based on order size, weight, and destination. Occasionally, free shipping promotions may apply.

Order Issues or Delays

If you experience an issue with your order, such as a missing item, delayed shipment, or tracking number concerns, please contact our support team at [email protected] within 7 days of the expected delivery date.

Return & Exchange Policy

At Promosapien Solutions, we want you to be completely satisfied with your purchase. Please review our return and exchange policy below.

All Sales Final on Custom Items

Due to the personalized nature of custom and made-to-order merchandise, all sales are final on custom items. We do not accept returns or exchanges for incorrect sizes, colors, or design choices on custom products.

However, if your item arrives damaged or there is a production error, please reach out to us within 7 days of delivery and we’ll make it right.

Returns on Stock Items

For non-custom, in-stock merchandise, returns are accepted within 14 days of delivery if the item is unused, unworn, and in its original packaging. To initiate a return, please email [email protected] with your order number and reason for return.

Once approved, you are responsible for return shipping costs. A refund (excluding original shipping) will be issued to your original payment method within 5–7 business days of receiving the returned item.

Exchanges

We do not offer direct exchanges. If you’d like a different item or size, please return the original item (if eligible), and place a new order.

Damaged or Incorrect Items

If your item is defective, damaged, or you received the wrong product, please contact us at [email protected] within 7 days of delivery. Include a photo of the issue, and we’ll ship a replacement at no cost to you.